- Your receptionist is the most important employee of the Hotel!! Your receptionist’s professionalism represents your company’s brand. To properly reflect your brand they must represent your company through their appearance, behavior, attitude, business manners and communication skills. No matter how busy the receptionist area is in your organization, you count on the receptionist to always project a professional image and make a great first impression on everyone they encounter. - Must be extremely skillful, there is no option. The challenge is how to efficiently handle situations when several telephone lines are ringing, coworkers asking questions and customers are waiting. This course is specifically designed to address these needs. - Our receptionist and front desk training program will improve the way your receptionist and front desk personnel interact and communicate with your customers or clients. These time-tested skills and techniques are proven to lower customer turnover, dissatisfaction, frustrations and reduced stress on your other team members. At the completion of this program the participants will know how to: - To treat all customers with respect. - Deal politely and professionally with discourteous, demanding, or dissatisfied clients.
Posted on: Wed, 19 Jun 2013 03:58:55 +0000
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