💥 Bài hoàn chỉnh, của bim mới gửi chậm qá k sửa dc equip vs knowl... Full Name : Possition : Workplace : JOB ANALYSIS QUESTIONNAIRE Job Description questionnaire I. Task 1. What is your task in this job? A. Making the monetary transactions with the right profession procedure, and taking the responsibilities for the transactions you made B. Making of transactions such as: payment transactions, interior transfer, express transfer, clearance of credit cards... C. Making disbursements, collect debts and interests from debtors D. Making income and expenditure table according to reality E. Exchanging foreign currency F. Guiding the customers the process of deposit and reception of money, answering the customers questions about the concerned transactions. Filling database to the computer and balancing fund at the end of every day G. Other tasks. II. Job 1. To what extent have you accomplished? A. Very good B. Average C. Many flaws D. Other answer 2. How do you solve your working issues? A. Solve them calmly and flexibly B. Solve them emotionally C. Do not solve them if they are not related to your responsibility. D. Other answer 3. How much effort do you put in to completing your work? A. Always try my best, learn from peers to complete the job in the best way B. Limit the risks to a minimum C. Do not need much effort D. Other answer III. Responsibility 1. As a bank teller. What is your responsibilities? A. Executing money laundering preventation process with araising transaction. Discovering, reporting and handling all of questionable transactions. B. Contributing your opinions, ideas to improve the transaction and related process C. Supporting the management Board to make business plans logically. D. All is correct 2. Before collectting the receipts, you need to check: A. Signature. B. Customers ID. C. Amount of money. D. All is correct IV. Relationship 1. Which departments are you working in? A. Business B. Services C. Risk management D. Technology E. Support F. Others. 2. Are you under pressure from being dealing with customer regularly? How do you deal with this? A. Yes. I would patiently ask for colleagues support, appease customers and apologize in any situation. B. No. I will not try to solve the questions of customer if they get angry. C. Yes. Ignore them D. Other answer V. Equipment 1. Test equipment when counterfeit money can not be wrong? A. Yes B. No 2. What kind of gadgets you have not mastered using it? A. Yes B. No 3. In a day you are exposed to about how many devices in NH? A. A device B. Two devices C. On the third device D. Others VI. Work condition 1. During your interview, which kind of skill tests are required: A. Communication Skills B. Attention to details C. Bank tellers skills D. Bank tellers logical thinking E. Other tests 2. How many hours do you work each week? A. About 30h. B. About 40h C. About 50h D. Others 3. Which degrees do the bank require you? A. High school degree. B. University degree. C. Others. Job Specification questionnaire I. Skill 1. What skills are needed for a bank teller? A. Ability to build rapports with people and build personal relationships B. Ability to meet sales and travel frequently to meet customers C. Good communication skills, confident, sociable, excellent problem solving skills, advantages appearance, language skills .... D. Other answer. 2. How will you convince customers to use the services of your bank? A. Using persuasion skills to demonstrate the features and benefits of the products services to customers. B. Demonstrate the features and benefits of the products/ services and your personal opinions about the faulty of the products/ services. C. Just focus on the most profitable products regardless the product suitability to the customers. 3. What are the most important skills for a bank teller? A. Language skills and computer skills B. Selling skills and data analysis skills C. Soft skills: communication, leadership, ability to work well under pressure and high rate. II. Knowledge 1. Prior to the official job, the Bank has organized training courses for beginners not? a. have b. Experience gained by myself with the advice of the siblings go before retransmission. c. not 2. Your knowledge has limitations in any field? A. Yes (some restrictions mentioned 1) B. No 3. You have to apply all the knowledge he has learned yet? A. Yes (If the first few things you have to apply for work) B. No III. Ability 1. What personal characteristics do you think will help you to succeed in this bank? A. Confidence, patience, eagerness to learn. B. Honesty, passion for the job. C. Speed and accuracy in transaction. D. Others. 2. Should Customer service and customers’ complaint handling skill be considered in this job? A. No, because it depends on many factors. B. Yes, because it is necessary strengths. C. Other task. IV. Other characteristics 1. How many years / months experience of necessary skills to get your work completed in a satisfactory manner? A. 3 months to 1 year B. 1 year to 2 years C. Over 2 years D. Other answers 2. Do you have any experiences learned from your mistakes? A. Learning how to recognize a more general problem, turning mistakes into useful experience B. Experience of faster problems solving C. Nothing D. Other answers 3. What is your working principle? A. Being on time, disciplined at work, followed all the rules B. Improvising depending on situation, not following any principle C. Customer are kings, satisfy customer needs D. Other answers 4. What are the common mistakes in your job? How do you solve them ? ……………………………
Posted on: Fri, 28 Nov 2014 05:51:25 +0000