#ITIL Question of the day A known error has been created after - TopicsExpress

#ITIL Question of the day A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach? A. Yes: for ease of management, a known error record can be created at any time it is prudent to do so B. No: a known error record must only be created after a workaround has been found C. No: a known error record is created when the original incident is raised D. No: a known error record should be created with the next release of the service

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