“Product Support Engineer” Requirements: Bachelor’s degree in Computer Science or equivalent 1-2 years of experience in this profession handling the customers issues, requests Good Knowledge of Microsoft products “CRM, SharePoint, Lync, Microsoft Exchange”. Good knowledge in the E-Mail Protocols and DNS. Qualifications: Provide on-call consulting advice and technical support to various users regarding specific operational/applications issues Act as a team member that contributes to solutions and customer satisfaction Troubleshoot problems and issues, escalating issues within the organization Monitoring and escalating procedures relative to the appropriate SLA Manage the sales process and give full orientation for (CRM, SharePoint, Microsoft Exchange and Lync) Work closely with B-Solution’s internal teams to ensure the needs of our partners are met Enrich tickets with additional information if required and/or needed Working on a complete management system in term of client, billing, products, domains and incidents management through WHMCS Ensure continuous monitoring and forward movement of customer issues until they are resolved Please send the resume to [email protected] , and mention the job title in the email subject
Posted on: Tue, 20 Jan 2015 07:06:49 +0000
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