-Provide world-class customer service by delivering the four core service principles: put the book in the customers hand, offer to order, offer the Member program, and fast cashiering. -Greet and establish rapport with customers, engaging them in conversations about all our products and services. -Ask questions to identify customer needs, providing recommendations using your product knowledge to connect our customer with the right solutions. -Share technical knowledge and enthusiasm about all our digital products and services, providing a personalized experience to multiple customers at the same time. -Respond to customers concerns and questions, and wrap up the sale. -Communicate specific product needs to managers to ensure your store is stocked appropriately with in demand titles and customer requests. -Ensure that products are put on the selling floor when received, identifying, organizing, shelving, and zoning in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines. -Recover the selling floor during each shift, including but not necessarily limited to gathering and picking up items, straightening bookcases, maintaining tables in the Cafe, helping to maintain restroom cleanliness, and performing other store housekeeping tasks as required. -Assist in any area of the store when necessary; including but not limited to receiving, cashwrap, Cafe‚ and specialty areas. -Protect company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories. -Help orient new booksellers, ensuring a smooth acclimation to the store and our bookselling culture. -Act with integrity and trust, promoting our bookselling culture and core values. Im not sure if its due to being up since about 6-6:30, the two cups of strong black tea I had today, or my love of books but I find this job description exciting! I really hope I can get this job.
Posted on: Wed, 30 Oct 2013 19:54:20 +0000
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