(ask Imisebenzi to mesage or email thapplication forms) INBOUND CONTACT CENTER AGENTS X 32 CENTRE E.L. CALL CENTER * REFNO. INBOND/CCA/E.L./01/03/05/2013 PROVINCIAL ADMINISTRATION: EASTERN CAPE * DEPARTMENT OF HEALTH (East London) The Department of Health is registered with the Department of Labour as a designated Employer and the filling of the following posts will be in line with the Employment Equity Act (including people with disabilities) SALARY LEVEL 7 SALARY SCALE R170 799 – R201 195 Per annum plus competitive benefits. REQUIREMENTS Post Matric qualification/public relations/contact centre certificate with 1‐2 years as a contact center agent. Proof of competency in handling Different customers online. Must be able to be competent and understand CRM and CCC (Contact Centre Client). Must be computer literate with Proof of competency. Must be fluent in languages spoken in the Eastern Cape. DUTIES Support and provide superior service via phones, e‐mails,faxes,face to face And written as a receiver and caller. Use questioning and listening skills That support effective telephone communication. Use an effective approach . To handle special telephone tasks like call transfers,taking messages, call Backs, holds, interruptions, and unintentional disconnects. Understand the Impact of attitude in handling calls professionally. Effectively deal with job Stress, angry callers, and upset customers. Use the most appropriate way to Communicate with different behaviours types on the telephone. Apply the Elements of building positive rapport with different types of customers over The phone. Apply the proper telephone etiquette to satisfy various customer Situations. Apply appropriate actions to effectively control a telephone Call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers and be able to work shifts in 24 hour contact centre. Job Requirements: How to Apply: Applications should be submitted on the prescribed application form (Z.83) which must be fully completed, attach an updated curriculum vitae and copies of qualifications, identity document, driver’s licence and the certifying stamp must not be older than 3 months. The applications must be submitted to The Department of Health Main Registry, Dukumbana Building, 4th Floor, Room No 411 or po labour.gov.za/downloads/documents/vacancies/Z83.pdfsted to The Recruitment Manager –Department of Health, Private Bag X0038, BISHO, 5605.
Posted on: Wed, 12 Jun 2013 12:33:56 +0000
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