: for a reputable automotive group SERVICE ADVISOR - REPORTS TO: SERVICE WORKSHOP SUPERVISOR DIVISION/ Quick service Department JOB PURPOSE STATEMENT: Liaises both with customers and workshop personnel in order to clarify needs and expectations so that repair and service on vehicles can be conducted within an expected length of time and at expected cost. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Establish rapport and trust with customers. 2. Document vehicle problems by listening to customers describe them and by asking probing questions. 3. Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed. 4. Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.). 5. Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs. 6. Offer additional maintenance and repair services to customers when appropriate. 7. Undertake additional related responsibilities as required. MINIMUM REQUIREMENTS FOR THE JOB: QUALIFICATIONS Bachelor in Mechanical or Automobile Engineering Basic salary: 3500-4000 QRs Company provided accommodation (sharing Flat but alone in one room) Transportation Allowance: 700 Mobile: 150 Interested candidates Please send your uptadted cv with resent photo to hr@masterhr with subject Auto SERVICE ADVISOR -Qatar
Posted on: Sun, 21 Dec 2014 12:00:08 +0000
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