1. Candidate Name: Christopher CameronCandidate #:Centre #:School: Mona High SchoolTeacher: Ms CokeTerritory: Jamaica 2. Year: 2011-2012Name/Title PageTitle of Project ………………………………………………………………1Aim of this assessment………………………………………………………2Functions of the Human Resource office……………………………………3Correspondence……………………………………………………………...4Methodology………………………………………………………………...5Questionnaire………………………………………………………………..6Schedule of Activities……………………………………………………….7Regulations and Policies…………………………………………………….8Report……………………………………………………………………….9Business Form………………………………………………………………10Impact of Office Equipment…………………………………………….….11Bibliography………………………………………………………………..12 3. Title of ProjectWhat are the functions and responsibilities of the HumanResource Office (HRO) in an organization and its impact onother department? 4. The Aims of this Assessment1. To find out the functions of the Human Resource Office at National Commercial Bank.2. To find out the impact of the Human Resource Office at National Commercial Bank on other departments of the organization. 5. Functions of the Human Resource Office at National Commercial BankTwo (2) functions of the Human Resource Office are to:1. Recruit new person for an available vacancy in a business2. Ensure that the welfare of employees working condition not only meets legal requirements but are conductive to encouraging employees to work at best standard. 6. CorrespondenceBurnside HillRed Hills P.OSt. AndrewFebruary 16, 2011The ManagerThe Human Resource DepartmentNational Commercial BankKingston 5Dear sir/madam:I am writing this letter requesting permission to conduct a research on yourfirm, in order to complete my school base assessment (S.B.A), so that I canreceive a satisfactory grade in the Caribbean Secondary EducationCertificate (CSEC) examinations.I will be sitting the office administration exam in June, 2012, which requiresme to complete a school based assessment on a topic of my choice. Thetopic of my research is “The importance of the in Human ResourceDepartment in a business.My wish is to issue questionnaires, interview employees and observe them atwork in the bank. All information that is received at National CommercialBank will be kept confidential. You may contact me at 1876-488-9487.Thank you for your consideration.Yours sincerely,_______________Christopher CameronFifth form student 7. Methodology In order for this project to be completed the questionnaire, interview andobservation methods were used to collect data. Questionnaire Thirty questionnaires were handed out, and ten (10) days was given to eachperson to complete the questionnaire, ensuring that each person receivedsufficient time to complete it. This method was used because thequestionnaire is more time efficient because respondents can complete thequestions in their own time. Also more information will be obtained fromthe questionnaires because respondents tend to be nervous in interviews.Interview The interview will take 10-15 minutes and the total amount of questionsthat will is five (5). This method was used because it gives immediatefeedback and more in-depth information will be collected.Observation Observation helps to validate information collected by means of thequestionnaires or interview. In order to provide authentic information on theuse of equipments, the other means of data collection will would not beappropriate.NB The researcher began to collect data for this project on February 18,2011 and continued for four weeks. The method of collecting data wasrandom, which means that the persons were not chosen specifically for thequestionnaires. 8. The five (5) questions that are in the questionnaire asked of the personnel of the firm selected for the project1. Are employee’s benefits awarded?2. How do you decide if an applicant is worthy of getting an available vacancy in the business?3. For what reasons do you interact with other departments?4. Which departments are you constantly liaising with?5. What are the necessary precautions used in relation to staff welfare? 9. Schedule of ActivitiesDates Activities CommentsMarch 15,2011 Wrote letter to the head of Went smoothly department of the Human Resource office.March 21,2011 Made a date for a meeting It went well but the with the head of department researcher had to wait for a of the human resource long time. office.March 25, 2011 Went to National It went smoothly. Commercial Bank to have a meeting with the head of The researcher only got to department, hand out interview 3 employees of questionnaires(they were the human resource office. given 10 days to complete the questionnaires) and also interview some of the employees working in the human resource office.April 6, 2011 It went well, there were no Returned to National delays. Commercial Bank to collect the questionnaires. 10. Regulations and Policies governing National Commercial BankLegislation • No eating or drinking is allowed inside the office.Staff rules • The office should be kept clean and organized, showing professionalism.Safety and health • There should be no smoking inside the office.How were you aware • A list of rules was placed on the wall above the receptionist. Report 11. A business form used at National Commercial Bank 12. The Impact of Office Equipments used at National Commercial BankDate Equipment used Purpose of Suitability for Tasks EquipmentMarch 14, 2011 Computer Used to store, edit It is very appropriate or send document for the task information.March 24, 2011 Printer/scanner Used to print This is appropriate documents from the for the task it is used computer or scan for. documents unto the computer.March 28, 2011 Telephone Used to keep in It is correct for the contact with clients task it is used for. or other branches.April 30, 2011 Fax Machine Used to send It is appropriate for documents to other the task. departments or branches. 13. Name Date Place Job TitleA. Smith 18/02/11 NCB TellerB. Allen 18/02/11 NCB SecurityD. Charles 21/02/11 NCB TellerE. Black 21/02/11 NCB TellerM. Jackson 22/02/11 NCB Customer Service RepresentativeWhitcomb, Alan. Office Administration for Csec, 2000, Heinemann, 1st edition, pg 13 14. Name Date Place Job TitleA. Smith 18/02/11 NCB TellerB. Allen 18/02/11 NCB SecurityD. Charles 21/02/11 NCB TellerE. Black 21/02/11 NCB TellerM. Jackson 22/02/11 NCB Customer Service RepresentativeWhitcomb, Alan. Office Administration for Csec, 2000, Heinemann, 1st edition, pg 13 15. Name Date Place Job TitleA. Smith 18/02/11 NCB TellerB. Allen 18/02/11 NCB SecurityD. Charles 21/02/11 NCB TellerE. Black 21/02/11 NCB TellerM. Jackson 22/02/11 NCB Customer Service RepresentativeWhitcomb, Alan. Office Administration for Csec, 2000, Heinemann, 1st edition, pg 13
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