1. Which of the following is not a dimension of workforce diversity? a. Affirmative action b. Religion c. Union status d. Ethnic background 2. Which of the following statements is false? a. Managing diversity does not try to harness the potential of a diverse workforce b. Managing for diversity forces major changes on an organization c. An organizations diverse workforce can give it a competitive advantage d. Valuing diversity means managers actively try to build a diverse workforce 3. Pick the incorrect statement about quality management. a. Quality management is a philosophy of management b. Quality management is a system of management with tools and techniques that help manage for quality c. Quality management builds strong ties with suppliers and customers d. Quality management tries occasionally to improve the quality of an organizations product or service 4. Which of the following is true about quality management? a. Quality management has a short-term focus b. Quality management applies to all types of organizations c. Quality management cares more about cost than continuous quality improvement d. Quality management has its roots in military organizations 5. All the following new and emerging technologies will become part of the context of modern organizations except a. Wave division multiplexing b. Wireless technology on airplanes c. Push-button telephones d. Electronically based measurement systems 6. Each of the following is a future organization and management characteristic except a. Thorough understandng of customer needs and desires b. Compete in globally diverse markets c. Little involvement in Internet commerce d. Growing use of virtual organizations 7. Which of the following statements is false about the global environment of organizations? a. Modern managers must think beyond their domestic environment in ways never before required b. Global markets will have fewer interconnections in the future c. Transnational organizations that see no national boundaries will increasingly emerge in the future d. The entire planet becomes a source of markets, labor, and materials 8. All but one of the following are issues raised by a global management focus. a. Cultural differences exist in peoples spatial orientations b. Forming partnerships with local people can help overcome language differences c. Managers face strong issues about the values they want in their globally dispersed operations d. Few cultural differences exist in peoples time orientations 9. Which of the following is false about countries that vary in uncertainty avoidance and power distance? a. High uncertainty avoidance and lower power distance countries (Austria, Germany, Israel) like rules to guide behavior and let managers settle exceptional matters b. Low uncertainty avoidance and high power distance countries (China, Malaysia, Singapore) rely on simple organizational forms and direct supervision c. Countries in the middle of the two dimensions (Netherlands, Canada, United States) rely on top management to coordinate activities and specify results d. Low uncertainty avoidance and lower power distance countries (Denmark, Sweden, Republic of Ireland) rely on direct interpersonal interactions for coordination 10. Which of the following organizational policies is not affected by workforce diversity? a. Day care b. Performance goals c. Daily spoken language d. Social activities 11. Each of the following is a quality management tool or technique except a. Quality function deployment b. Checksheet c. Variance analysis d. Cause and effect diagram
Posted on: Thu, 05 Jun 2014 05:29:08 +0000
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