2. Comcast > Pct. ratings “poor”: 24.7% View gallery .REUTERS/Robert Galbraith REUTERS/Robert Galbraith The customer experience at Comcast is so bad even CEO Brian Roberts has admitted the company needs to do better. Nearly one in four survey respondents reported a “poor” experience with Comcast, which may explain why the company, like much of the industry, lost video subscribers in the last two years. Poor customer service ratings may also be due to rising monthly bills. Even as the company shed subscribers, revenue from video services rose by 2.9% in 2013, due to increased rates and customers adding services. The company’s financial report warns investors that potential customer service regulations imposed by Congress and the FCC could have adverse effects on business. Just this week, Comcast was embroiled in yet another customer service fiasco when a call of a customer attempting to cancel the service went viral. Comcast has issued an apology and said it was very embarrassed. Both Congress and regulators are investigating whether Comcast’s merger with Time Warner Cable will be bad for customer service and customers wallets. Both companies are in this years Customer Service Hall of Shame.
Posted on: Sat, 19 Jul 2014 03:41:10 +0000
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