24 HOURS COMPLAINT CELL : Complaints are received at Head Office 24 Hours Complaints Cell and communicated over Cell phone to the A.E./J.E. of the respective Depot Offices. Computer terminals (Thin clients) have been provided for registration of complaints. Telephone No. 45674567 has been provided to the Complaint Cell which facilitate the consumers to lodge their complaints without any difficulty even one line is found engaged. Complaints are registered and immediately transferred to the Area Office / Depot Office concerned through Oracle to the concerned Depot Engineers / Deputy Area Engineers / Area Engineers and Senior Accounts Officers. Cell phone connection is provided with to inform the complaint to the Depot Engineer / S.A.O. Areas/Area Engineers / other Officers concerned immediately.
Posted on: Thu, 24 Jul 2014 12:05:22 +0000
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