3rd Shift Part Time Front Desk Associate (Naperville, IL) Fairfield Inn & Suites Naperville is currently looking for self-motivated and enthusiastic individuals to join our front desk team as a night auditor (shift is from 11pm -- 7am). The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver. Providing our guests with a great experience and anticipating needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more! DUTIES AND RESPONSIBILITIES: * Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established. * Thoroughly complete all guest transactions. * Maintain an up to date working knowledge of all hotel amenities * Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. * Interact with team in a professional manner, assisting other departments with necessary information. * Be knowledgeable of all emergency procedures and Hotel policies. * Maintain house bank and handle all checks and cash according to Hotel policies and procedures. * Communicate all pertinent information to Managers and Supervisors. * Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. * Solicit guest feedback via guest comment cards. * Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc. EDUCATION/EXPERIENCE: *Excellent guest service skills are a must. *Proficiency in the English language both verbal and written. *Excellent mathematical skills and previous cash-handling experience helpful. *Organizational skills including follow-through, problem solving, and communication. *Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. *Ability to write routine reports and correspondence. *Ability to speak effectively before groups of customers or employees of organization. *Ability to stand/walk for hours at a time. *Ability to bend, push, pull and lift 25 pounds. Equal Opportunity Employer
Posted on: Sun, 30 Jun 2013 03:20:33 +0000
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