4. Give people autonomy Gleeson stresses the importance of taking the time to understand your staff. “Where appropriate empower people along the way,” he said. “Give them the ability to make decisions. I’ve met a lot of small business owners and they’re doing everything. And it grows to 20 or 40 people and they themselves can’t control that.” Dwyer agrees. He says he’s seen too many small business owners who are used to handling everything, only to have their business grow rapidly to the point where that approach no longer works. “You absolutely have to give people more autonomy,” he said. “You have to relinquish control and find other methods.” Winning says having a team that feels valued and inspired really pays off. “It’s very much about having an engaged workforce that really know what their job is,” he said. “You are all working towards the same common goal.” Winning says one of his company’s mottos is “own your role”. “For us that is everything. It’s about knowing how to do your own job better, but also putting your hand up when you think things can be improved.”
Posted on: Wed, 23 Apr 2014 10:32:38 +0000
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