5 Customer Service Myths [INFOGRAPHIC] - via Desk Customer Service - TopicsExpress

5 Customer Service Myths [INFOGRAPHIC] - via Desk Customer Service Myth: Fewer calls means better service, better experience and lower costs, while more calls means more cost and lower profits. Reality: Fewer calls means fewer problems, but it also means that customers have stopped complaining because the expect a poor customer experience. If so, fewer calls can mean lower revenue as well as lower… Read more » via Desk bit.ly/1e8KF8Z ow.ly/2A0GID

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