5 Reasons You Need to Measure Your Restaurants Results While it may seem obvious, for whatever reason, many independent restaurant operators dont do a good job of measuring their results. When youre trying to make money in a business with as many moving parts as a restaurant, not knowing where you stand on your key operational and financial numbers is akin to flying a plane in fog without instruments. Here are some reasons why measuring the processes and transactions that drive your success and then using that information to manage your restaurant is so crucial to restaurant survival and success. Measurement is the first step to improvement. If you dont measure it, you dont know if what youre doing is getting better or worse. Measurement says its important. Not knowing your food cost, for example, tells your people food cost is not important, so theres little or no consequence to improper portioning, waste, spoilage and even some food going out the back door. Measurement tells you how well your staff is performing. Good numbers and results are a strong indicator of good employee performance. For example, tracking ticket times helps many restaurants manage customer service and flow. Slow ticket times means something in the process isnt performing as it should and is negatively impacting your guest experience. Measurement leads to smarter decisions. Measurement can take a lot of the emotion out of decision making. With numbers, decisions can be based more on facts than feelings and personal preferences. Measurement leads to better understanding your business. A very successful operator once told us, If you dont know your numbers, you dont know your business. Measuring your key processes and financial results can help your restaurant perform better and make you and your people more effective at what they do.
Posted on: Tue, 30 Dec 2014 21:00:48 +0000
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