A recent TripAdvisor review was one of the first that Cowboy Joe has responded to in a very long time. NOT because it was bad (it wasnt - it was another five star review) but just to let the whole TripAdvisor guest know that we do see the reviews & are humbled... Here was Cowboy Joes response: CowboyJoeAtTheRanch, Owner at Kickapoo Valley Ranch Guest Cabins, responded to this review, 1 week ago (our 99th review) Your review marks a pretty big milestone for us regarding guests reviews. With it, we move from our first 100 reviews to the beginning of hopefully many hundreds more. So I felt it was particularly poignant to pick it as one of the very few reviews that I would respond to, since as you can see I have responded to very, very few. If you were to ask any review website expert, they would all tell you the importance of a property owner or manager responding to a guests review. And not just the bad ones, but most all of them. It shows the future travelers that you, the property owners & managers, are actually involved & listening to your guests. We have purposefully chosen to kind of stay out of the mix. Our reviews have really spoken for themselves. With as solid a track record as we have here, and by what so many of you have said in your reviews, there really could be no grey area as to whether we, the property owners, are involved! :) Your review has mentioned how clean our accommodations are. This is my passion! In fact, when describing our cabins, I always say luxuriously appointed and pristinely kept. I feel that so many travelers have come to accept adequately clean as acceptable but I personally will stand for nothing less than perfection. That is why I, Cowboy Joe, one of the owners, cleans every cabin myself. And not days & days before a guest arrives. It is actually why we rarely have a last minute cabin available. I hand prepare each cabin just before a guest arrives at our door. Your review also pointed out Cowboy Davids cookies & how good they are. This is another overwhelmingly clear example of how we listen to our guests. You see, we are not the first to offer a sweet treat to their guests. Since the day we opened in 2003, made in our own home kitchen, weve been giving away Cowboy Davids Original double chocolate chip cookies as a gift to our guests for staying with us. And after years & years & hundreds (thousands???) of requests for more, more, MORE!!!, this past fall we renovated our check-in office & have now opened Cowboy Davids Cookies & Cakes, so that yes, you, our guests can order cookies to take home or have shipped. Your review has so eloquently put into words all that we live for here - sharing our little piece of Heaven, what we lovingly refer to as a sanctuary, with you all. We want to thank you personally for this glowing review and we hope to have you and your family back very, very soon! YOUR sanctuary awaits!!! :)
Posted on: Mon, 07 Jul 2014 22:19:23 +0000
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