A review of reports by the Joint Commission, a nonprofit that - TopicsExpress

A review of reports by the Joint Commission, a nonprofit that provides accreditation to health care organizations, found that communication failure (rather than a provider’s lack of technical skill) was at the root of over 70 percent of serious adverse health outcomes in hospitals...Several studies have found a correlation between higher patient satisfaction scores and better health outcomes. mobile.nytimes/2015/01/05/opinion/doctor-shut-up-and-listen.html

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