ACT (Advanced Call Center Technologies of Jamaica) is a performance driven provider of contact center and back office support services. With over a decade of successes, leading companies in the financial services, communications, and technology industries rely on ACT for proven results managing their customer relationships. (ACT) LOCATED IN #MONTEGOBAY CURRENTLY SEEKS TO FILL THE FOLLOWING POSITION: Position: Customer Service Agents Customer Service Associates primarily receive inbound calls from consumers or agents for assistance with billing inquiries, payments, credits, fraud alerts, product sales, internet and cell phone services, and mortgage servicing & collections. Customer Service & Sales Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service and sales. In some instances the associate may place outbound calls. Essential Duties and Responsibilities • Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things. • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. • Multi tasks to document while speaking with the consumer. • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. • Meets productivity and sales standards; Completes work in timely manner; Strives to increase productivity; Works quickly. • Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Job Requirements Education: 5 CXC’s including English Language and Mathematics • Must be able to successfully pass criminal background check and drug screen • Clear and concise verbal communication skill • Ability to build rapport over the telephone • Data entry and basic computer skills • Flexible to work various shifts including nights, weekends and public holidays Interested persons should send their resumes to callcenterjobmobay@gmail Only shortlisted applicants will be contacted
Posted on: Sun, 11 Jan 2015 01:21:07 +0000