ADVENTURES IN BIG FINANCE: Sunday, I needed to buy a special stain removal product. (Remember, I said that I needed it, if you wonder why I put up with what I did to get it.) A search on the internet showed that a local furniture store carried the brand, so I drove there. The salesman, who quickly greeted me, showed me their sales display. We scanned the rack but what I wanted was not there. Before leaving, I browsed the store. Then, lo-and-behold, I noticed the product that I wanted in another area! There were bottles for two different type stains, so I decided to get both. The bottles were marked down to $2.50 each. What a deal! I took them to the salesman, who went to his computer to prepare a sales ticket. After checking, he could not find one of the products in inventory, so he went to the manager to get help. Twenty minutes later and after chasing him between three different terminals, I told the salesman that I could hand him the money for the small purchase and he could just ring it up as a miscellaneous sale or stick it in his pocket. A $5.00 sale wasnt worth twenty minutes. That wouldnt work for him. Following procedures, he wrote up the sale, and we walked to the cashier, where I waited for two customers before me. It was my turn, and the cashier broke the sale into two transactions -- the first one to relieve inventory in the system and the second one for the product not in inventory, which required a manual sales ticket and which was then entered into the system. I pulled out a ten dollar bill, but the cashier needed exact change, because she didnt have change to make change. So, I said lets put it on a debit card, but she said that she couldnt do a debit card for a transaction under $5.00, which it was since we now had two transactions of $2.50 each. Sarcastically, I asked if we could put it on a long-term payment plan. I asked around and was able to get the ten broken and had $5.30 for the total, which included sales tax. But, the cashier wanted $2.65 exact change for the first and $2.65 for exact change for the second. I said what difference did it make as long as she could balance out at the end of the day -- just take the $5.30 and ring up the two transactions. No, that wouldnt work. So, I went and got the money broken down so that I could give her $2.65 for each sales ticket. I paid for the first and then she asked me to verify the information on the screen. I told her that wasnt my customer name and account. She got with the salesman and straightened it out. She had put the salesman as the customer, so we re-did the sale. I signed the terminal screen for the first sale to relieve inventory, and she printed the invoice. Then she wrote up the paper sales slip for the second one, which I signed, and she separated all the color copies. All done! And, its only been an hour that Ive been there. Oh no, she then had to take my copies of the sales slips and fold them neatly in a special folder with other company information, like I was furnishing a house. The final kicker was that, when I got home and checked, the folder featured information on their stain removal products.
Posted on: Mon, 30 Jun 2014 02:18:28 +0000
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