ALASKA AIRLINES & HORIZON AIR – San Jose Be a part of the - TopicsExpress

ALASKA AIRLINES & HORIZON AIR – San Jose Be a part of the “Alaska Spirit”! Now accepting applications for Customer Service Agents. KEY RESPONSIBILITIES - Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment - Sell tickets and ensure cabin accommodations - Perform computer and paperwork tasks - Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades - Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security - Processing and securing passenger luggage - May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction - Other duties as assigned - Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring QUALIFICATIONS - High school diploma or equivalent required - Must be at least 18 years old - Must be authorized to work in the U.S. - Two years of customer service or community service experience required - Possess excellent communication skills (both verbal and written) - Possess exceptional interpersonal skills - Type at least 25 WPM required - Flexible to work varied shifts, weekends, holidays required - Able to participate in paid training required - Able to accept a starting pay of $11.69 per hour (may vary depending on location) required *THE SAN JOSE LOCATION QUALIFIES FOR $2/hr DIFFERENTIAL* - Able to learn and operate a computerized reservation system - Able to adapt to performing work according to set procedures - Able to anticipate needs of others in a fast paced environment Please apply on or before: January 9th, 2015 See posting at: https://tam.alaskaair