Account Manager by Cisco Systems (India) Private Limited in Mumbai Experience: 5 to 6 yrs. Job Description The Client Executive is the next generation customer leader at Cisco. The Client Executive functions as a manager for their customer relationship, managing the account holistically from an engagement, financial, personnel, and corporate perspective. The Client Executive role is assigned to a strategic Cisco customer account to grow the relationship into a truly world-class partnership. This requires Cisco to approach the customer differently, with a long-term view, investment mentality, and commitment to assign the best-of-the-best from all cross-functional Cisco teams. The return on this investment will be higher business growth, increased profitability, and improved customer satisfaction and intimacy. Reporting to the Director: The Client Executive is the single-point-of-contact for Ciscos growth customers enabling Cisco to conduct business with that customer as a unified, highly coordinated entity. The Client Executive is responsible for and measured against the long term strategic value of the client relationship, and manages a cross-functional team of employees to achieve a defined set of short and long term objectives. Specific Responsibilities: Builds and maintains executive level relationships at client and Cisco on a global basis. Directs all sales processes and manages short term (annual) and long term (strategic) revenues for infrastructure and services, and channels strategy. Leads creation of and executes a coordinated and synergistic strategy to maintain and build wallet share, improve margins, productivity and bookings for the company. Determines the global coverage model for the client based on the selling strategy. Leads creation of and executes a coordinated and synergistic strategy to maintain and build wallet share, improve margins, productivity and bookings for the company.. Determines the global coverage model for the client based on the selling strategy. Manages a cross-functional team of employees with diverse skill sets and representing diverse internal requirements to achieve the client strategy. Manages all direct and indirect expenses associated with the client to maximize account profitability and margins. Sets the pricing strategy for all Cisco products and services for the client account. Creates short and long term plans for the client based on research and deep understanding of business and technology trends. Team work Provides professional leadership and coordination of all Cisco client-facing resources. Manages a direct team of up to 25 people. Manages sales, sales engineering and business development staff directly; manages channels and services staff indirectly. Requirements Extensive background and understanding of product, service, and channels sales as well as service delivery at Cisco or comparable experience from another company. Intimate knowledge of the service provider or applicable enterprise vertical market space and capable of clearly articulating details of Ciscos & the Customers business environment (i.e. Financial, Competitive & Regulatory). Demonstrated ability to build deep relationships with CxOs in key customers. Successful leadership of large, complex sales teams at key accounts. Demonstrated clear team leadership in collaboration with cross-functional organizations (example: CA, Channels, etc). Successful sales and delivery of professional/managed services and Advanced Technologies at key customers. Demonstrated Success in long term planning of resources, technology and account structure within the Service Provider or Enterprise Channel customer base (if applicable). Track record of successful performance as a change agent within Cisco or other companies. Experience building actionable long and short term account plans based on a deep understanding of the impacts of business and technology trends. Proven ability to work closely with engineering development organizations to drive timely delivery of feature and functionality for their customer requirements. Technical Knowledge Skill At least three years experience managing a business or product/account at the top profit/loss decision level. Must have experience in business development and developing strategic account plans. Channel experience necessary if resell business is a key component of customer engagement. Education and General Experience Bachelors degree or equivalent combination of education and experience. At least five years sales experience, of which three should be vertical market experience Salary:Not Disclosed by Recruiter Industry: IT-Hardware & Networking Functional Area: Sales, Retail, Business Development Role Category:Corporate Sales Role:Client Servicing/Key Account Manager Keyskills:Account Manager Sales Business Development Sales Engineering Pricing Desired Candidate Profile Education: UG - Any Graduate PG - Any Postgraduate Please refer to the Job description above Company Profile Cisco Systems (India) Private Limited cisco Cisco Systems (India) Private Limited cisco Cisco Systems, Inc. is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Networks are an essential part of business, education, government and home communications today and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the companys inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. This tradition of innovation continues with industry-leading products in the core areas of routing and switching, as well as advanced technologies in areas such as Home Networking, IP Telephony, Optical, Network Security, Storage Networking and Wireless LAN. * Cisco Systems India Pvt Ltd. commenced operations in 1995 * India, as a region, is part of the APAC theater * Cisco has 7 Sales Offices in the region - New Delhi, Mumbai, Bangalore, Chennai, Pune, Kolkata and Hyderabad. * India headcount is 7000+, including R&D, sales and business support staff * Cisco Global Development Center is in Bangalore, this is the largest outside of the US o Joint Development Centers with Wipro Technologies and Infosys Technologies in Bangalore; HCL Technologies in Chennai and Zensar Technologies in Pune * Ciscos go-to-Market strategy is through Channel partners o 1200+ Partners o 10 Gold Certified Partners - Datacraft, HCL Comnet, AT&T, IBM, Wipro, British Telecom, HCL Infosystems Ltd., TCS, Orange Business Services, Bharti Airtel Services Limited o 8 Silver Certified Partners - Velocis (formerly Integrix), Proactive, Locuz, PC Solutions , Nirmal Datacomm, SK International, Allied Digital Services ltd and Tech Valley (Bangladesh) o 4 Distributors - Ingram Micro, Redington, Compuage and Comstor Support and Service - Extensive support system for customers with 17 logistics centers (premium depots). Besides that, Cisco is the only vendor to have a support program called ARNBD (advance replacement next business day) for its resellers Cisco Capital was launched in 2005 to offer flexible leasing and financial services to customers and partners Currently, there are over 170 Cisco Networking Academies across 22 states & union territories with 22455 Active Students, 25.9% of which are women students. Overall these academies have impacted 46291 students since the program inception in India. India has over 81,658 Active Cisco Certified Professionals of which 66,719 are CCNA Certified. Contact Details Recruiter Name:HR Contact Company:Cisco Systems (India) Private Limited Reference Id:R943465
Posted on: Sat, 26 Oct 2013 03:19:58 +0000
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