Administration Team Leader D First National Bank - Vanderbijlpark, Gauteng With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy. Purpose To manage allocation and quality of work within area of responsibility Job Requirements Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. Comply with governance in terms of legislative and audit requirements. Track, control and influence activities with the specific aim to increase and improve operational efficiencies. Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives. Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards. Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies. Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities. Additional Requirements Liaison with SBV centres attending meetings SBV Control untraced debit/credit differences Investigate all Fraud Prepare invoices for payment Experience in a processing environment Balance all suspense accounts and ensure that outstanding are properly analysed and auctioned Monthly returns for Risk & Compliance, HR Preference will be given to applicants have: NQF Level 5 Hogan and Branch Automation knowledge Qualifications and Experience Grade 12 3 years banking experience Province Gauteng Division First National Bank
Posted on: Wed, 20 Aug 2014 06:26:46 +0000
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