Administrator Recruiter: Alexander Forbes Group Updated on: 2014-06-16 00:00:00 AA/EE: Applicable Contract Permanent Location: Sandton Available: ASAP Category: Insurance Offer: Market Related Introduction Alexander Forbes is seeking to employ an Administrator to ensure that member information is captured accurately and timorously and member queries are resolved with thin required turnaround time. Minimum Requirements Formal Qualifications • Grade 12 • Certificate of proficiency- an added advantage • Post Matric qualification - an added advantage Required Experience Industry related work experience Job Specification Level of Operation Level Summary • Position does not require a post graduate qualification Decision Making and planning • Ability to work under pressure (high stress tolerance) • Proactive / take initiative • Ability to manage and operate an effective diary system • Ability to plan, organizes, prioritize, control and manage own portfolio • Deadline driven, with the utmost of accuracy (attention to details) and compliance. • Must be able follow and to solve problems or make decisions making reference to Manuals, Company policies and procedures, external/ internal resources, Legislature and general practices within statutory Funds Problem Solving and Communication • Solve data or system problems • Analyse information and select best solution from a range of alternative solutions • Verbal communication and written communication. Leadership Lead, guide & support • None Accountability • Ability to take ownership and responsibility for the portfolio of funds Key Performance Area Input (method used) 1. Financial Management & Operational Effectiveness • Maintaining expenses in line with Branch standards and limits • Maintaining & managing Fund Allocations • Eliminating PI Claims-ensure that all calculations are done correctly and pay correctly in terms of amount • Fund administration (where applicable) (non pensioners) - job role specific 40% 2. Embracing TCF • Ensures that TCF is understood and practiced by the people reporting to Line Manager • Draws on TCF management information (and potentially contributes towards the input thereof) to monitor progress in TCF and address short-comings relevant to his/her area with urgency. (General Staff) • Keeps abreast of latest TCF information and guidelines as from time to time (General Staff) 5% 3. Client Service • Ensure effective and efficient service delivery incl. both Internal and external clients • Ensure quality and accuracy of work delivered both verbally and written, meets both internal and external customer expectations and is complete without error. - In this service orientated business, clear and precise communicating is required, while building and strengthening relationships, upward, downwards and laterally with internal and external Clients. • The image of Alexander Forbes Operation & Administration must be maintained and improved by providing prompt, polite and efficient service. 5% 5. Role Specific • Processing updates(Bills & Receiving data from the clients) • Inputs the information from the Khanya/ Alex system for the system to maintain the members record. • Reconciling of contributions(Monthly) - Update member details (Id Numbers, Dates of birth, Gender, Surnames and Initials etc) • Load of members(new entrants) on the Khany/ Alex system • Query variances(Information that does make sense) • Provide quotation to the clients(how much the pension has in the pension fund or provident fund) • Provide ALM(Asset Liability Matching) to actuarial • Provide renewal data to insurance (any insurer) and consulting. • Prepare of Administration reports, Benefits statements • Prepare year end checklist • Process section 14 transfers and individual transfers • Attend to client queries that may arise from time to time or Attend to daily queries within turnaround time of 24 hours, and ensure that all narratives are up to date and accurate. Monthly Process • Depending on clients - stats need to be done monthly. - This indicates that the stats have been processed within a month and giving the client the broader view of the process. • From time to time, you may be required to perform other related duties and functions that may be reasonably expected of you given your position and the operational requirements of the Company. Technical and behavioral competencies Technical • Compass, Khanya and Alex system knowledge • Computer literate (outlook, excel (basic) and word (basic)) • Excellent oral & written communication skills • Ability to multi-task • Ability to manage change • Innovative thinking and delivery • Ability to understand and apply Retirement Fund Rules Behavioral (Interpersonal and Intrapersonal) • Confident • Self Motivated • Client Service Orientation • Ability to manage expectations • Ability to communicate effectively with colleagues, management & clients • Ability to work in and as part of a team • Self awareness • Resilient • Disciplined in being able to follow documented procedures and processes • Responsible & accountable • Resourceful & creative problem solver • Effective Communication • Results- Orientated • Ability to interact with Clients
Posted on: Fri, 11 Jul 2014 14:53:13 +0000
Trending Topics
Recently Viewed Topics
© 2015