After a long day I grew frustrated with Microsofts Customer Support. I was annoyed that they didnt have the answers I was looking for and took my unnecessary and misplaced anger out on them. I forgot that I was berating another human being. I am ashamed of myself. I went back to the chat support widget after cooling off. Here is my apology: Hi, thanks for visiting Answer Desk. Im Ella C. You: 01:15:54 Hello Ella Ella C: 01:15:57 Hi. How may I help you today ? You: 01:16:16 Hi I was just chatting with someone named Glaiza B does she work in the same office as you? I wanted to apologize Ella C: 01:16:31 Oh let me check if I can get hold of her for you . Please stay You: 01:17:45 Thank you. Hi, Glaiza I wanted to apologize for earlier Hold on while I transfer your chat to Glaiza B. Hi, thanks for visiting Answer Desk. Im Glaiza B. Glaiza B: 01:19:38 Hi Erik, That is fine. I do really understand how you feel. You: 01:19:51 I should not have taken my frustration out on you I am just under a lot of stress lately. Glaiza B: 01:20:08 If I was in your position, I would also feel the same way. You: 01:20:16 and I know that its not right to treat people and project upon them like that. sometimes its too easy to forget, behind a chat box. anyways I also wanted to let you know in case any other IT guys grow frustrated looking for the MSI-based version Glaiza B: 01:20:52 I understand that you only want the simple way of having it installed. I would really love to provide it however my job is at stake. You: 01:21:00 I understand. I just wanted to let you know that what i needed could be had from the website Install from disc lets you download and image and burn it to a disc yourself I didnt come back to throw it in your face or anything like that, please dont take it that way Glaiza B: 01:21:56 No worries, Erik. You: 01:21:58 I just wanted to help you in case any other jerks like me come back after a long day of unappreciated IT work under the My Account option instead of going to Additional installs further down the page is Install from Disc Anyways I know this is unorthodox and I dont mean to get you into trouble. Glaiza B: 01:22:46 Yes, Thank you so much for that information. You: 01:22:54 I just genuinely realized I was being a jerk and I felt badly Glaiza B: 01:22:55 I do really appreciate it, Erik. You: 01:23:49 Anyways, thank you earlier for putting up with it Ill let you get back to work Glaiza B: 01:24:04 You are not, Erik. It took you so much courage to realize things and that is a symbol of being a great man. You: 01:24:16 I hope you have a nice night Glaiza B: 01:24:21 I am also sorry, Earlier. You too. You: 01:24:26 Pfsh Hey, not everybody knows everything, ya know? Glaiza B: 01:24:42 Again, this has been Glaiza. Thank you so much for contacting Microsoft Answer Desk. Have a blessed and great day ahead. Take care. You are correct. You: 01:24:51 Have a nice day bye Glaiza B: 01:25:02 Bye for now.
Posted on: Sat, 09 Nov 2013 09:52:21 +0000
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