After the busy Christmas shopping period, its possible that youll - TopicsExpress

After the busy Christmas shopping period, its possible that youll have customers returning products or perhaps even making complaints about your business, so it can be a good idea to make sure that you and your staff are prepared. Here are some tips to help you deal with customer complaints: - Have a clear, consistent procedure, make sure all staff are aware of the process. - Keep a written record of all promises and agreements you have with your customers. - Understand your legal obligations as a business owner. Customers are vital to your businesss success, so it can be a good idea to think about how youd handle these situations. For more tips, check out our Handling customer complaints page.

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