Air New Zealand confirms uniform policy Air New Zealand has confirmed its existing policy in relation to uniformed staff in customer facing roles being unable to display visible tattoos. Cultural Development Manager Andrew Baker says Air New Zealand carries more than five million customers internationally each year and it’s important that customers feel as comfortable as possible when flying with us. “The reality is that many of our international customers, particularly on Asian services, would not feel comfortable interacting with staff with visible tattoos in the close confines of the aircraft cabin environment – regardless of whether the tattoos are considered to be cultural or otherwise “We have thoroughly reviewed this issue as well as noted the positions and comments from other airlines in our region that have similar policies to ours. These include Virgin Australia, Qantas, Hawaiian Airlines, and Jetstar.” Mr Baker, who was a flight attendant for more than 18 years, says, “No matter how comfortable we are with tattoos, we must acknowledge the concerns of all our customers and aim to make them feel as welcome and comfortable as possible.” Mr Baker says it’s important to note that Air New Zealand does not have a similar restriction on the display of visible tattoos in non-customer facing roles. “Air New Zealand has a diverse workforce of more than 11,000 people around the globe. Many of them are of Maori and Pacific Island descent and proudly display their cultural tattoos at work. Likewise, for more than seven decades Air New Zealand has proudly celebrated our Maori culture around the world and Air New Zealand’s Maori culture group has showcased our culture at many global events.” Ends Issued by Air New Zealand Public Affairs ph +64 21 747 320
Posted on: Thu, 06 Jun 2013 23:56:53 +0000
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