Alabama Power has received several reports where our business customers have been contacted by individuals posing as our employees. Our customers are being called and told they have a short deadline to make a payment. The scammer is then asking them to go to a local retailer, pharmacy or grocery store, to purchase a “money pack” for the given amount. They are then instructed to call the scammer back and provide them with the account number on the prepaid card. The scammers are able to use certain technology to make the caller id appear that is it coming from Alabama Power. Additionally when customers call the number back they reach an answering machine with a recording stating that they have reached Alabama Power. Alabama Power wants our customers to remember the following: • We will never come to your door and demand an immediate payment. • We will never call you to ask for bank information or a credit card number. • Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show you. If you have any questions about whether a person actually works for Alabama Power, call at 1-888-430-5787 and do not give him or her any payment information. • If you ever have any question about the status of your Alabama Power account, do not hesitate to call us. Our Business Service Center is available Monday-Friday 7am-6pm, at 1-888-430-5787.
Posted on: Fri, 06 Sep 2013 01:27:31 +0000
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