“Algorithms are essentially thoughtless. They model certain decision flows, but once you run them, no more thought occurs. To call a person thoughtless is usually considered a slight, or an outright insult; and yet, we unleash so many literally thoughtless processes on our users, on our lives, on ourselves... This is another aspect of designing for crisis, or maybe a better term is empathetic design. In creating this Year in Review app, there wasn’t enough thought given to cases like mine, or friends of Chloe, or anyone who had a bad year. The design is for the ideal user, the happy, upbeat, good-life user. It doesn’t take other use cases into account.”
Posted on: Fri, 26 Dec 2014 02:32:47 +0000
Trending Topics
Recently Viewed Topics
© 2015