All of us at Hilton Head Nissan would like to welcome Marsha to the LowCountry of SC and thank her for taking the time to review our store and staff. Your comments at the end were nice to hear. Dear Nissan at New River Auto Mall, You have received customer feedback from marsha b: Feedback Completed: 01/05/2015 Dealership Name: Nissan at New River Auto Mall Name: marsha b Service Writer: Bernard Glover (nissan) Overall Score: 100% 1. Were you greeted in a prompt and friendly manner? Excellent (Poor to Excellent) - 100% 2. Was your service performed in a timely fashion? Excellent (Poor to Excellent) - 100% 3. Were all of your service requests performed to your satisfaction? Excellent (Poor to Excellent) - 100% 4. How would you rate the quality of the work performed? Excellent (Poor to Excellent) - 100% 5. Were you satisfied with the explanation of services provided and charges? Excellent (Poor to Excellent) - 100% 6. Were you satisfied with the ease of scheduling an appointment? Excellent (Poor to Excellent) - 100% 7. How would you rate your overall experience? Excellent (Poor to Excellent) - 100% 8. Comments: This was the first time we patronized this dealer since we only moved to SC in early 2014. I brought in my 2014 Pathfinder for 2 recalls and standard service. I was amazed that the work was completed in 1.5 hours. I had planned to leave the car overnight so getting it back so quickly saved me a second 45 minute trip to the dealer and another interrupted day. This delighted me. Bernard, my service coordinator, was excellent to interact with. He was personable, efficient, informative and professional. I will be completely comfortable returning to the dealer for future service needs for both my 2014 Pathfinder as well as my 2014 Murano.
Posted on: Mon, 05 Jan 2015 17:17:05 +0000
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