Annonce Actiris du 22 octobre 2014 Customer Service Representative (m/w) We are currently looking for a temporary Customer Service Representative. The role: - As a Customer Service Representative you will be responsible for a good working relationship with assigned business accounts, serving as the key contact between the customer and the company. - Besides performing repetitive administrative tasks according to standard procedures and instructions, you will provide high quality customer service and work to improve the profitability of complex business relationships. - Your main duties are to ensure consistent and sustainable high quality service, proactively research and resolve operational and/or product related challenges; Your responsibilities: • Process paperwork, including documents, bills and invoices by gathering and verifying data and transferring into a standard format; • Act on behalf of the customer as a liaison with other Internal departments, or external parties to ensure high level of service delivery; • Monitor Dashboards (Days Sales Outstanding, Aging, Payments Total) and create reporting; • Identify process issues that create payment delays; • Responsible for trouble shooting and resolving discrepancies or issues ; • Maintain action logs and dashboards; • Produce and interprete KPIs and establish a corrective action plan if these are not met; • Provide payment status of specific invoices and follow-up on debt collection; • Research and answer customer queries via conference call, meeting or email; • Creation and distribution of customer reports; • Generate correspondence and routine reports and extracts data from records and files; • Research and resolve operational and/or product related problems experienced by customers. Your profile: • You speak English fluently. Any other language constitutes an asset. • You have 2 to 3 years of relevant experience. • You possess strong verbal, written, and interpersonal communication skills. • Self-starter with ability to time manage and prioritize • Stress resistant and able to multi task • Analytical skillset • You are proficient in Word, Excel, and are able to navigate relevant computer systems. • It is a plus if you have a previous experience in a Finance, Supply Chain or Logistics environment. We offer: • a challenging temporary position in an international environment • a salary in line with your experience with fringe benefits Are you interested in this role? Then please apply via our Career portal elavon/miscellaneous/european-career-search-page actiris.be/tabid/204/language/fr-BE/Detail-d-une-offre-d-emploi.aspx?reference=227237&source=imt
Posted on: Thu, 30 Oct 2014 19:10:57 +0000
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