As many of you know, I often go out of my way to make service as painle$$ and simple as possible. Ive never tried to upsell anybody things they didnt need for several reasons - first its just not fair to you, the consumer, and second we always have an ample amount of work and rarely have time to add a bunch of useless fluff. That said - I had a customer come in several months ago with a Audi 2006 A6 3.2 that wasnt necessarily neglected but it wasnt in the greatest shape - It had a massive coolant leak and came in on a tow truck. Opening you hood you could see the coolant crossover pipe had a broken nipple. I priced it out for her and she approved the repair. Once repaired, as with all cooling system repairs, we went forward with a pressure test and it failed. Coolant was shooting through the fan shroud. Once we got a little deeper we found that the main fan had failed and the fan had literally melted off the motor and was left rattling in the fan shroud and had wore a hole in the radiator. I contacted her and let her know of the additional required repairs and she immediately started asking about payment options - I knew this was a bad sign. We completed the repair and she picked up the car. She wrote a check to pay the bill. I was apprehensive about that, but a good customer had referred her so based on my relationship with him I took the check. Later that day I went to my bank to deposit the check and my banker informed me that the check was drawn on a CLOSED acct. I wasnt playing games at this point so I emailed her and told her this would not be tolerated and advised her that I would contact the police since this was theft by means of fraud. She came in with cash to pay her bill and then began with the case of the ever since. She had a CEL. A quick scan revealed a fault for a fuel pressure sensor. She claimed this was my fault and that she couldnt afford the repair. I told her we never drove the car and we replaced a radiator, fan, and hose and were nowhere near this fuel sensor- She contacted NBC 5 for one of those consumer advocate stories. Now they are doing a story.. not about me ripping her off, but about me not calling her back while I researched this code to make sure the repair was accurate (not a shotgun repair) and got her a price. I still feel this Dave Cherry from NBC 5 has an angle and hes setting me up. I would greatly appreciate it if you guys would let Dave Cherry know about how Ive taken care of you guys for the last decade. His email is dave.cherry@cbs5az Thanks guys.
Posted on: Mon, 03 Feb 2014 21:16:32 +0000
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