As my initial look into this fiasco, I wrote to Indiegogo. I did not expect much from them, and I was not disappointed! Here is what they sent to me: Thanks for your question. Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying something online. Because projects may still be in their early stages, many things can happen between the time the project is raising funds and the expected project release date. While your contribution brings the campaign idea closer to becoming reality, theres always the chance that a project may end up falling through, and the campaign owner may not be able to offer their contributors the perks theyd originally promised. That said, campaign owners are still held by our Terms of Use (indiegogo/about/terms) to fulfill perks. If for any reason theyre unable to offer you the perk you claimed, campaign owners are obligated to reach out to their contributors and work out a mutually satisfactory resolution- this resolution could be an alternative perk, a promise to issue the promised perk at a later date if the campaign owner is able to raise additional funds, or a refund. We always recommend opening up a conversation with the campaign owner if you have any question about what will happen to your contribution if the campaign owner is unable to raise the funds they need to complete their project. Thanks for your understanding. Suffice to say, I will not be funding any Indiegogo Campaigns going forward. They basically said that Kreyos can send us a non functioning product, and we have no recourse.
Posted on: Fri, 15 Aug 2014 17:17:35 +0000