Assistant Front Office Manager by Baglioni Hotel Ligging London, United Kingdom Datum Gepubliseer Today Kategorie Hotel / Catering / Hospitality / Leisure Werk Tipe Voltydse Ek het die werknet.helpendehand.co.za/bepalings-en-voorwaardes gelees! Maatskappy Kontaknommer 447053827785 Beskrywing The Baglioni Hotel urgently needs the services of devoted and hardworking Assistant Front office Manager. Key Responsibilities Assist the front office manager. In charge of all front desk operations. Dispatch courier mails and keep record of them. Coordinate ID and other visitor’s cards. Answering questions about the companies’ policies, services and handling of any client complains. Come up with financial rate, create budget and decide which departments receive certain allocations. Train front office employees on better customer service. Oversee front desk operations and ensure client receives 100% satisfaction. Resolve client complains in a timely manner and respond on time to any complaints. Participate in interacting with guests and ensuring that shift duties are handled by front desk employees. Handle guest security and create functional emergency procedures. Handle all of the company’s petty cash. In charge of faxing documents to various locations on a timely manner. Qualifications/Education & Languages/Desirable Skills: Hospitality experience strong guest orientation Highly responsible. At least one year experience in the international hospitality industry Previous experience in a similar role is essential with 5 star hotel/resort exposure highly desirable. NVQ3 will be an advantage. Trained in ESPA, ELEMIS, THALGO will be an advantage. English is preferred Any other language is most welcom The hours of work are on a shift basis four days out of seven including weekends. The earliest start time is 6.45am and the latest finish time is 11.15pm. We will provide you with the training and development that will support your future aspirations. When we invest in a property, we not only invest in bricks and mortar, we invest in the team which has the responsibility of bringing this hotel to life and making it a success.
Posted on: Mon, 08 Sep 2014 10:16:22 +0000
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