At Elements we look at Guest Satisfaction on a daily basis through - TopicsExpress



          

At Elements we look at Guest Satisfaction on a daily basis through a measurement system called NPS – Net Promoter Score. NPS is a measurement that is built upon two groups: Identifying those clients that you satisfy at the absolute highest level – people who rate you as a 9 or 10 on a 10-point satisfaction scale. They share how great you are. This group of consumers is called “promoters” – they are Elements evangelists. It is important to recognize that no business satisfies every customer. So, NPS recognizes this by capturing those people who rate their experience with you as only a 1 through 6 on that same 10-point scale. This group of consumers is called “detractors.” At Elements Therapeutic Massage - Carmel Mountain we have many promoters and very few detractors. In fact, we have a 20-30 point lead over our closest competitors in NPS. This allows us to boldly say with great confidence and conviction that we offer the BEST MASSAGE in the industry, bar none! Book yours today! 760-670-4531
Posted on: Wed, 12 Mar 2014 10:43:41 +0000

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