Attention: Medicaid Providers - NCTracks Updates Relief for Providers With EFT Issues DHHS and CSC understand the importance of timely reimbursement to providers, and our goal continues to be to successfully transition all providers to the new system. Many providers have successfully submitted claims to the NCTracks system, but due to missing or incomplete Electronic Funds Transfer (EFT) information, the NCTracks system has not been able to route payments to about 1,100 provider bank accounts. If your claims are pending, and not paying, and you see 901 PROVIDER NOT ENROLLED IN EFT, you need to add your checking account information to NCTracks so that you can be paid. You can do so online at nctracks.nc.gov. From the Home page, click the Providers tab, then click the Currently Enrolled Provider (CEP) Registration link on the left. Or call 1-800-688-6696 for in-person assistance. Changes will take a minimum of four business days to process. Providers whose claims are pended due solely to missing bank account information will be mailed paper checks in the next checkwrite. Checks will be printed and mailed to almost 1,119 providers beginning Wednesday, July 31. The paper checks are a one-time exception to electronic funds transfer (EFT), and providers must submit EFT information before the next checkwrite to ensure future payments. Saturday Hours for the Call Center The NCTracks Call Center will be open this Saturday, July 27, from 9:00 a.m. to 4:00 p.m. to help address provider questions. The Call Center telephone number is 1-800-688-6696. NCTracks Seminars Next Week The NCTracks seminars continue next week in Greenville on Tuesday, July 30, and in Raleigh on Thursday, August 1. Registration is encouraged but walk-ins are welcome. You can find more information by clicking on the Provider tab at nctracks.nc.gov.
Posted on: Sat, 27 Jul 2013 00:08:04 +0000
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