Attention to all BPO/Call Center CEOs, Administrators, Bosses, Executives, Owners in the Philippines: Dear Sir/Madam: Have you ever wonder why many or some BPO employees or call center agents suddenly disappear or they chose to leave your company, as they come and go so fast? Allow me to give you some reasons why the attrition rate is so high in more than few BPOs in the Philippines and you may probably agree or disagree with these. Here is my opinion based on my experiences: If you will check the wave ((number or batch of hired employees) of an account, it rapidly increases, which means, you’re losing great numbers of agents or employees in a short period of time that are needed to be replaced. I strongly believe that not all of these employees who left the company really like to leave. And why they leave? They were forced or pressured to leave due to: - There are many power-trippers in the BPOs who are mostly arrogant, cocky, haughty, inconsiderate “Team Leaders, Supervisors and Managers”. Employees who cannot withstand these kind of people will just leave the company either by resigning or will take AWOL for good. That’s why, they hop from one BPO to another taking the chances of finding their dream workplace. - BPO employees with higher position tend to be more of being a BOSSY type, and they do not act as a “member of the team”. They treat their subordinates with abuse of might and power, obviously displaying their greed for strength and authority. BUT, not all of them are like these, I would say, it’s more than few. Are you closely monitoring your top to bottom management team? How each one of them performs? How they treat their subordinates? Does your company regularly conduct survey or evaluation among the common employees? Do you just listen to your management team and not to the common employees who mostly, the ones making the effort for you to make huge profits? Or you don’t care? You may just ignore or choose to take affirmative action on the content of this letter. You may take it or leave it! I’ve just wanted you to be aware of what is going on inside the BPOs and stop listening always from your management team because, some of them are just very good in making COVER UP, not for you to know the real score(?). Again, this does not apply to all BPOs in the Philippines, but only to “concerned more than few”! Agree or disagree? Any volcanic reactions? Face the mirror and talk to your conscience. Cheers! I just hope that the employment conditions of all the BPO employees especially the call center agents will improve and they will be treated accordingly. Godspeed and more power!
Posted on: Thu, 10 Jul 2014 04:05:58 +0000
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