Avoid The âKnee Jerkâ Reaction - As a manger of a contact center - TopicsExpress

Avoid The âKnee Jerkâ Reaction - As a manger of a contact center there is always the risk that your team may feel you are not involved enough, but have you ever considered that - may be - you get involved too much? Do you make decisions/comments without the full picture â a âKnee Jerkâ reaction to issues? I have seen plenty of cases where this does more harm than good. Their confidence may suffer and they avoid taking ownership as they rely more heavily on ma...

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