Bad Customer Service Story - I Love Italia Barbados: Yesterday I visited one of my favourite haunts to meet up and discuss some business with someone. I had just entered the shop and in taking out my laptop from my bag, several items dropped including my phone which scattered apart. Now, as I was picking up my possessions, being assisted by my associate, I heard a voice repeatedly beckoning a you. I stood and turned but almost immediately returned to what I was doing because I knew there was no way anyone would be so rudely trying to get my attention, particularly not a coffee server (or dare I refer to her as a barista if I remove my disdain from this narrative) of Italia. My associate, however, responded and went to her summons as she followed what she correctly interpreted as my dismissal of her with an Or the other one. I had finally collected everything when he returned and informed me that she inquired of him (or told him whichever) whether we were buying beverages with the implications we cant be in the establishment unless we do to which I responded quite loudly, She must be new. Indeed she must have been new not only to Italia but to customer service, manners, propriety,and to the polity of sense. Not only was I a regular customer putting good mileage on my coffee card; not only was I a regular visitor of this establishment for a good time now and occasional face in several other branches; not only did previous baristas get so accustomed to my order that from the time I entered theyd ask if I wanted the regular so that I never had a long wait and I was always greeted by a welcome smile; but I had just entered the building and had an accident and she hadnt the decency to offer to help or wait till I was done picking it all up. She clearly had to be new because the alternative in my mind was she made assumptions based on seeing me enter and acted on those - and that couldnt Im sure this nice young lady would never do what Ive experienced in other stores in Broad Street and treat me as suspicious based on my external proclivities. She must have just been new. Two minutes. Thats how long this entire misadventure took. Five minutes. Thats how long it took between me entering and getting to sit down before deciding I wouldnt buy anything at all but wasnt going to leave either - I had business to discuss. Besides, whether or not I had originally intended to purchase something, the only way she could have gotten me to leave was by police escort and as a journalist/blogger I would have enjoyed writing that piece even more than I am enjoying writing this one. Thankfully she ended her shift before I left and me and my associate were able to enjoy cookies and beverages because as a regular I know the other staff to be rather more courteous.
Posted on: Wed, 07 Jan 2015 13:28:52 +0000
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