Beura Maree I am sure that one of these calls were made by you. Lmao Subject: re: Computer Illiteracy 101 Take heart, anyone among you who believes you are technologically challenged, you aint seen nuthin yet. This is an excerpt from a Wall Street Journal article: 1. Compaq is considering changing the command Press Any Key to Press Return Key because of the flood of calls asking where the Any key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. Another Dell customer called to say he couldnt get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece of paper- by holding it in front of the monitor screen - and hitting the,Send key. 4. Yet another, Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. 5. A Dell technician received a call from a customer who was enraged because his computer had told him he was Bad and an invalid. The tech explained that the computers bad command and invalid responses ..... shouldnt be taken personally. 6. A confused caller to IBM was having trouble printing documents. He told the technician that the computer had said it couldnt find printer. The user had also tried turning the computer screen to face the printer - but that his computer still couldnt see the printer. 7. An exasperated caller to Dell Computer Tech Support couldnt get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, I pushed and pushed on this foot pedal and nothing happens. The foot pedal turned out to be the computers mouse. 8. Another customer called Compaq tech support to say her brand new computer wouldnt work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, What power switch? 9. Another IBM customer had trouble installing software and rang for support. I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk, I couldnt even fit it in. The user hadnt realized that Insert Disk 2 implied to remove Disk 1 first. 10. A story from a Novell NetWire SysOp: CALLER: Hello, is this Tech Support? TECH: Yes, it is. How may I help you? CALLER: The cup holder on my PC is broken - and I am within my warranty period. How do I go about getting that fixed? TECH: Im sorry, but did you say a cup holder? CALLER: Yes, its attached to the front of my computer. TECH: Please excuse me. If I seem a bit stumped, its because I am. Did you receive this as part of a promotional at a trade show? How did you get this cup holder? Does it have any trademark on it? CALLER: It came with my computer. I dont know anything about a promotional. It just has 4X on it. At this point, the Tech Rep had to mute the caller because he couldnt stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder and snapped it off the drive. 11. A woman called the Canon help desk with a problem with her printer. The tech asked her if she was running it under windows. The woman responded, No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine. 12. And last but not least: TECH SUPPORT: O.K. Bob, lets press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter P to bring up the Program Manager. CUSTOMER: I dont have a P . TECH SUPPORT: On your keyboard, Bob. CUSTOMER: What do you mean? TECH SUPPORT: P on your keyboard, Bob. CUSTOMER: I aint gonna to do that!
Posted on: Sun, 03 Nov 2013 09:35:02 +0000