Beware my friends! A & W Restaurant in Russell isnt as good as it use to be. My family and I ate their yesterday because its a unique place to eat and they dont have A & W restaurants anymore. It has become a family tradition. There were 9 of us and its about 4:30 pm. So, us and one other family were all that was there. We placed our order of hamburger, fries and their yummy rootbeer floats! Except for my little niece that got a small strawberry shake. We got our order and check it that everything was there and it was correct. Yippee! Then after we prayed, we started eating. Then out of the blue the manager comes by and grabs my nieces small strawberry shake and says we have too many drinks. We grab our ticket and show him we paid for 9 hamburgers, 9 fries, 8 rootbeer floats and one small strawberry shake. Before the manager even looked at our ticket, he preceded to give Olivias already drank out of shake to this other family and their little boy started drinking out of it with the same straw and everything. Then the manager looked at our receipt and realized his mistake and gave it back to my niece. Total Health Violation written all over this!!!! So, we requested a brand new small strawberry shake and a new one for the other little boy from the other family. Manager refused to make another shake or didnt know how; refused to give us our money back and refused any coupon! Unbelievable!!!! This manager was so sure that he done nothing wrong that he didnt even care that he just lost 12 customers.
Posted on: Wed, 19 Mar 2014 20:19:15 +0000