Business Process Analyst Created on: 17/06/2013 | Updated on: 02/07/2013 | Displayed until 17/08/2013 45 days from now Based in DUBLIN 2 Ref. JOB-770031 Description The Business Process Analyst is a member to the Service Delivery team responsible for the production of business,functional&technical requirement documentation to delivery&product teams.He/she works as a member of the account team,to understand,quantify&present the impact of the Synchronoss product solutions to the client.The incumbent will work across a number of teams to execute different work streams with respect to a project.The Business Process Analyst assists in the ordering of services,the implementation of services at sites&the follow up&resolution of satisfaction issues.In addition,the Business Process Analyst will assist Program Managers&Directors in the preparation of high level assessment,proposal&assessment documents. Essential Responsibilities: Collect&analyze information to determine the best course of action for NPS improvement.With minimal supervision coordinate vendor enhancements,test&prepare technical documentation for system implementation&On-going support. Skills Requirements Understanding of key business processes including,order entry,provisioning,fulfillment&billing with industry experience in one or more communications services,preferably data/IP.Demonstrated ability to learn new concepts&apply them to the business environment.Must have the ability to read&interpret Documents&information.Ability to speak effectively to groups courteously&tactfully in person&on the phone.Must have the ability to analyse/interpret&solve problems with minimal direct supervision. Salary: €Negotiable Department Service Delivery Number of Positions 1 Contract Type Permanent Days, Hours & Start Date Days per week: 5 Hours per day: 8 Hours per week: 40 Start Date: To be advised Experience Required: Fully Experienced Education Requirements: Third Level - Education and/or Experience: •Undergraduate degree required Computer Science, MIS, Information Systems, Engineering or related field. •0-2 years experience in a solution development environment with a demonstrated record of success in requirement. Languages Required Reading Writing Speaking Listening English Near Fluent Near Fluent Near Fluent Near Fluent Please contact jobs@newbay with your CV. Contact arrangements must be followed exactly as stated by the employer as they are the preferred method of contact. Employer Synchronoss Software Ireland Ltd. The Academy 42 Pearse Street Dublin 2 Phone 01 6350700 Fax 01 6350799 Email jobs@newbay
Posted on: Tue, 02 Jul 2013 09:25:23 +0000
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