C3i (Contract Job for 3 months) Recruitment Process Company: C3I is the leading provider of technology services for the life sciences industry. We cater to all the leading pharmacy companies in the world and help them in IT & ITES support. C3i provides help desk support in more than 20 languages for over 300,000 life sciences users in 140 countries. C3i manages the lifecycle of technology deployed to life sciences companies. Our 1200 employees provide system implementation, technology training, multilingual help desk, performance optimization, hardware provisioning, break-fix, asset management and administration services for pharmaceutical sales and clinical professionals all over the world. Experts in life sciences business process, C3is full commitment to customer satisfaction results in renewal rates and long term key partnerships with top life sciences companies. Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership. Click here to confirm your participation Position:� Help desk Analyst Qualification: B tech �2013 passouts Salary Range: Best in the industry Timings :Rotational shift Salary CTC : 2.04 Lacs/Pa Contract Job - 3 months Location: Hyderabad Job Summary The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications.� Consistent customer care, quality standards, and reporting requirements are core competencies of the position.� Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role.� All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. Principal Responsibilities: (Essential Function) � Call Handling � Call Logging � Escalation � Open Calls � Knowledge � Other tasks Skills � Excellent verbal and written communication skills � Customer Service Skills � Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications � Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Posted on: Mon, 21 Oct 2013 07:06:26 +0000