CITY OF BURBANK invites applications for the position of: CUSTOMER SERVICE REPRESENTATIVE I An Equal Opportunity Employer SALARY: $15.33 - $21.13 Hourly $2,656.77 - $3,662.38 Monthly TYPE OF RECRUITMENT: Regular OPENING DATE: 09/29/14 CLOSING DATE: 10/03/14 05:00 PM DEFINITION: NOTE: This classification may be assigned to one of the following areas: Mail Center or Remittance Processing / Incumbent will rotate among the positions periodically as operational needs dictate. Under supervision, to perform a variety of customer service duties and office work; and to do related work as required. ESSENTIAL FUNCTIONS: Checks and tabulates statistical data; assembles data and prepares reports using discretion to recognize and correct discrepancies; operates a computer terminal to enter, modify, or retrieve data; operates calculator, word processor, and other office equipment; receives, opens, time stamps, sorts, routes and delivers mail; prepares utility bills and notices for delivery; performs routine clerical duties such as typing, proofreading , filing, operating office equipment, assisting the public, checking and recording information on records; types forms, letters, memoranda, statistical reports and other material from oral direction, rough draft, copy, notes, dictating equipment or other sources; reviews work for typographical and formatting errors; sorts and files documents and records by appropriate category; greets the public in- person and over the telephone, responding to routine procedural and directional inquiries and/or referring to proper source of information; promotes City programs and services; operates mail room equipment; maintains record of postage; operates a motor vehicle. MINIMUM QUALIFICATIONS: Employment Standards: · Knowledge of - basic principles of customer service; modern office methods, procedures, and equipment; general clerical procedures; English usage, spelling, grammar, and punctuation; basic arithmetic; alphabetizing, indexing and filing methods. · Ability to - organize and maintain record keeping systems; understand and interpret written material; operate a variety of office equipment, including word processor and computer terminal; perform assigned messenger and office tasks quickly and accurately; understand and follow oral and written directions; establish and maintain effective working relationships with supervisors, fellow employees and the public. Education /Training: High school graduation or equivalent and one year of recent experience in customer contact work. Type accurately from clear copy at a speed of 25 net words per minute License & Certificates: A valid California Class “C” driver’s license or equivalent at time of appointment. SUPPLEMENTAL INFORMATION: None. APPLICATIONS MAY BE FILED ONLINE AT: burbankca.gov/jobs OUR OFFICE IS LOCATED AT: 301 East Olive Avenue Burbank, CA 91502 818-238-5021 [email protected] An Equal Opportunity Employer Job #140246B1 CUSTOMER SERVICE REPRESENTATIVE I BG CUSTOMER SERVICE REPRESENTATIVE I Supplemental Questionnaire * 1. You must complete this questionnaire to be considered for the position. This is part of your official application for this position and will not be returned. INSTRUCTIONS Your response to these questions will be a major factor in determining the most qualified candidates to proceed to the next step in the selection process. Your response will be evaluated for completeness and the quality of your writing. The answer to each question is to be no more than a 300 words per question. Each response should include the duration of experience (beginning and ending month/year), name of company and your duties. 1. Please describe your experience with any type of customer information system (CIS) which may include systems for billing, reservations, or customer contact. Describe your specific experience with Oracle Customer Care and Billing. * 2. Please describe your experience with the operation and equipment of a mailroom, such as folders, inserters, postal machines, etc. and any field experience you have. * 3. Please describe your experience working with remittance processing equipment. * 4. Please list any software programs you have used and rate your skill level in each from 1 to 5, with 5 being highest. Please describe any specific experience you have working with a CIS, Office Suite. * 5. Please describe an experience youve had where you had to deal with a difficult person. What did you do, if anything? Was the difficulty resolved or did it continue? * 6. Please list two career goals youve achieved and explain how you achieved them. * 7. A typing certificate showing the ability to type 25 net words per minute must accompany application to be considered. By clicking Yes I am aware that I must have a typing certificate submitted prior to the closing date. If typing certificate is not submitted prior to the closing date, I will be disqualified from the process. TYPING CERTIFICATE REQUIREMENTS. TYPING CERTIFICATES MUST BE FROM A GOVERNMENT AGENCY, BUSINESS COLLEGE, TEMPORARY AGENCY, PUBLIC SCHOOL, OR OTHER VERIFIABLE AGENCY AND DATED WITHIN ONE YEAR FROM THE LAST DAY TO APPLY. NET WORDS PER MINUTE MUST BE STATED ON THE CERTIFICATE. ONLINE TYPING CERTIFICATES ARE NOT ACCEPTED. Checkbox YES * Required Question
Posted on: Sat, 04 Oct 2014 02:53:37 +0000