CSA Cape Town International Airport Comair Limited - Cape Town, Western Cape Comair Limited can look back with pride over five decades of aviation, from its humble beginnings in the Western Desert during World War II, to 1996 when Comair celebrated its 50th anniversary of service in the aviation industry. To provide high standard customer service to promote and support customer loyalty to the company brands. The Airport teams are made up of an Airports Manager (AM), Customer Services Managers (CSM),Customer Services Supervisors (CSS) and Customer Services Agents (CSA). These teams are based nationally and regionally across Africa with the main airports being Johannesburg, Durban, PE, George, Cape Town, Lanseria and Harare. The CSA reports to the CSS. This position plays a crucial role as it is the first point of contact for the passenger, which provides the initial impression obtained by the passenger of the company and the brands. In most instances, this contact with the passenger will take place face-to-face, at Ticket Sales, Check-In, Arrivals & Departures, Ramp Control, Departure Control and/or Arrival Services (LPO) where the CSA is fully accountable for the services they provide. DUTIES INCLUDE: To improve and maintain customer service excellence and the handling of service disruptions by minimizing complaints and increasing compliments. To comply with all company policies and procedures to achieve optimal operational excellence. To support the company’s financial objectives by actively saving costs and adhering to CR guidelines. To manage own development and personal growth. To build and maintain relationships across departments and other airlines to provide cross-functional support rovide. Any passenger at any of the airports, nationally or regionally, would have contact with the CSA in the areas mentioned. Grade 12 (Essential) Without work experience: Tertiary qualification in Travel and Tourism or similar (Essential) 6 months on-the-job supervised training with Comair (Essential) OR Without qualification: 1 year in customer service industry (Essential) 1 Year in aviation industry (Desirable) Computer literacy (keyboard skills) (Basic) Verbal communication skills (Advanced) Telephone skills (Advanced) ü Dangerous Goods (Basic) ü Aviation Standards (Advanced) ü Uniform Standards (Advanced) ü Company Policies & Procedures (Advanced) ü Amadeus Ticketing System (Advanced) ü PRS Check-in System (Advanced) ü Sabre Ticketing System (Advanced) ü World Tracer Baggage Enquiries System (Advanced) ü Aircraft rotation (Advanced) Weight and Balance of Aircraft (Basic) Weight and Balance of Aircraft (Basic) Medical Pension To apply go to pnet
Posted on: Sun, 25 Jan 2015 04:53:52 +0000
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