CUSTOMER SERVICE SUPERVISOR SABMiller - Denver, Gauteng Reference Code: SAB-ZA-15414 Company Overview Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest and most respected brewing companies. With operations in over 75 countries, we have more beer brands in the world’s top 50 than any other brewer and we rank among the top three brewers in more than 30 countries. Every minute of every day throughout the world, close to 130,000 bottles of SABMiller beer are sold. SABMiller manufactures and markets over 200 beer brands. These include international names such as Peroni Nastro Azzurro, Pilsner Urquell, Miller Genuine Draft and Grolsch, as well as leading local brands such as Aguila (Colombia), Castle (South Africa), Miller Lite (USA), Snow (China), Victoria Bitter (Australia) and Tyskie (Poland). SABMiller’s history is one of exceptional growth and returns to shareholders. With our global footprint of over 70,000 employees, strong portfolio of brands and spread of operations across developed and developing markets, SABMiller is well placed to continually improve on this growth. Key Purpose Statement Drive a consistent Customer service experience by ensuring superior in- trade execution of the Distribution lever while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities Competence Requirements 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics Advanced proficiency in Microsoft Office SAP experience beneficial Valid Code 08 Drivers Licence Knowledge of customer service principles Demonstrates reliability Good interpersonal skills / builds good relationships Ability to work under pressure Verbal ability and communication skills Excellent self-management and planning skills Strong achievement orientation Ability to adapt to change effectively Excellent coaching capability Strives for continuous improvement Output and Accountabilities Enhanced customer service Maintain good customer relations by delivereing on promise consistently Feedback on all customer comments, queries and suggestions within the CRM service level agreement Facilitate necessary customer service training and on-boarding of all drivers Gather and collate competitor information for developing the competitor strategy Class of trade focus groups held to ensure vital information is gathered to develop customer service strategy Route cause analysis of queries and complaints conducted to prevent recurrence Ensure drivers adhere to offloading standards and maintain customer service levels Ensure Driver and Crew image is maintained in-trade Service excellence process reviews conducted quarterly Accountable for new customer take-on process in-trade including customer induction Drive productivity Identify and engage errant customers with the view to reducing Missing, Broken and Foreign bottles Conduct Driver training and coaching to improve Customer service levels Conduct weekly Driver debriefing and key performance indicator review Carry out in-trade Owner Driver standard verification Explore and quantify opportunities to convert Customers to less expensive delivery modes Logistical assistance opportunities explored Master Data verified for accuracy Stakeholder Engagement Maintain open communication channels with CiC and Centralised Planning Ensure integration with relevant internal stakeholders to leverage appropriate relationships Additional Information The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. Employment Type Permanent Full/Part Time Full-time Location Denver Depot Country South Africa City Denver https://careers.group.sabmiller/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9NTQ1ODQyRjA3QTM5MEIzMEUxMDA4MDAwMEFGOEM4NEYmY2FuZF90eXBlPUVYVA%3d%3d&sap-client=800&sap-language=EN#
Posted on: Wed, 05 Nov 2014 12:04:10 +0000
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