CX Tip #11: Predict and Preempt Customer Issues - via Customer - TopicsExpress

CX Tip #11: Predict and Preempt Customer Issues - via Customer Experience Matters CX Tip #11: Predict and Preempt Customer Issues (Customer Connectedness) Thanks in part to sophisticated adoption measurement capabilities that allow Salesforce to monitor how customers are (or are not) using the product and individual features, account teams now have access to reporting and predictive analytics alerting them to which clients are on plan and which are […] via Customer ... ow.ly/2AdtUr

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