Call Center agent Youssef Allam is seeking to hire Call Center agent • Receiving Customers calls & requests via CC short number, email, CRM customers request forms Main Duties and Responsibilities: 1. Receive inbound and outbound calls including transferred sales leads from current and potential customers. 2. Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product. 3. Answer questions about the product details, the company, and issues with account for the customers. 4. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. 5. Meet Quality Assurance Requirements and other key performance metrics. 6. Handle customer inquiries both telephonically and by email. 7. Manage and resolve customer complaints. 8. Enter new customer information into system. 9. Update existing customer information. 10. Document all call information according to standard operating procedures. 11. Complete call logs. 12. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Knowledge, skills and experience required: • Excellent interpersonal, written, and oral communication skills • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. • Must possess and be able to demonstrate strong influencing and closing skills. • Ability to learn and navigate new software quickly • Excellent computer skills “ specially Microsoft office” • Experience in CRM application is preferable. • Ability to work under pressure. • Bachelor’s Degree. For those who are interested kindly send your CV on hr@yallam and recruitment@yallam
Posted on: Sun, 30 Nov 2014 12:40:01 +0000
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