Call from an agency monitoring Standard Chartereds phone banking service when I was in the midst of putting the magazine to print today: Lady: Hello am I speaking with Lekha Menon? Me: Yes. Lady: Can I take two minutes of your time? This is a monitoring call for phone banking. Me: Please make it quick. I am terribly busy. Lady: What? Me: Make it quick! I am busy! Lady: So you can talk now? Me: Grrrr. Yes! (Since I had been itching to complain for a while now). Lady: How satisfied are you with our phone banking services? Me: Totally dissatisfied. Its awful. Lady: Ok... How would you rate it on a scale of 1 to 10 with 1 being least... Me: 2. Its awful. Lady: Ok. You had made a request for a service in November. Were you satisfied? Me: That was exactly my issue. They didnt solve my problem. Lady: What was your issue with them ? Me: They kept transferring calls, asked inane questions and were of no help. Lady: Ok. Problem no. 1- transferring calls, no. 2 - questions, no. 3- no help. How would you rate the response on a scale of 1 to 10 with 1 being the least... Me: Zero!!! I had a terrible experience. Dont u get it? Lady: Ok. Based on your experience would you recommend the phone banking service to your friends? I hung up.
Posted on: Thu, 11 Dec 2014 16:21:16 +0000
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