Cancellation Rules of a Online Travel Portal, Can a offline travel agent say so??? “The aforesaid amount of Rs.250 per person may be changed by Company above airline charges at its sole discretion and without notice to the User. The User shall be responsible to check regularly on the Site for latest.” “Cancellation can be done only 24 hours prior to the flight with us. All cancellations done within 24 hours of flight time will have to be coordinated by the traveler directly with the respective Airline. All refunds are processed by the method of payment used in the initial transaction. Once you have cancelled your booking, the refund is processed by us within 10 business days (weekends not included). An e-mail confirmation of the refund amount will be sent to the email address given to us at the time of booking. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company. Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform us with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to us.”
Posted on: Tue, 30 Jul 2013 18:15:59 +0000
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