Cancelling my eFax account: Chat InformationPlease wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience. Chat InformationYou are now chatting with Simson H. Mike: can you please cancel my account? Simson H.: Hello, Mike. Welcome to online Fax support. I am Simson Harris, your online Live Support Representative. How may I assist you? Simson H.: I will be glad to assist you with the cancellation request via this chat session. Would you like to proceed? Mike: yes please. Simson H.: Could you please provide me your fax number, registered email address and billing zip code for verification? Mike: 1-510-217-3510 Mike: 03825 Simson H.: Please provide me your billing zip code. Mike: 03825 Simson H.: I am sorry, I mean please provide me your registered email address. Mike: mike@simpleminded Simson H.: Thank you for providing your information. Please give me a moment while I pull up your account. Simson H.: Please type the number corresponding to your reason for cancellation: Simson H.: 1) Moving to another provider Simson H.: 2) Bought a fax machine Simson H.: 3) Business or role changed Simson H.: 4) Short term project completed Simson H.: 5) Financial reasons Simson H.: 6) Problems with faxing or billing Simson H.: 7) Dissatisfied with quality of service Simson H.: 8) Too costly Mike: 2 Simson H.: Mike, as wed like to keep your business, I can offer you a discount and also waive your subscription fee for 1 month. Simson H.: The discounted monthly fee would be $12.95 per month. This new plan includes 150 free inbound and 150 free outbound pages monthly. Simson H.: There is no contract and you may cancel anytime. Shall I switch you to this plan? Mike: no thanks. Simson H.: I completely understand your wish to discontinue. May I offer you a waiver of 2 months on subscription fee so that you can re-evaluate your needs? Simson H.: There is no contract and you may cancel anytime. Mike: please cancel my account. i am not interested in any offers. Simson H.: Okay. Simson H.: If you wish to consider the offer, I can set your account to auto-close at the end of the 2-month waiver period, wherein you need not have to contact us again for cancelling the account. Simson H.: However, if you choose to continue, you would need to get back to us so that we could remove the auto-closure of your account. Simson H.: Would that be fine with you? Mike: wow. i am starting to get annoyed. i should have been able to cancel my account in 1 minute online. please close my account. thank you. Simson H.: Okay, I will go ahead and cancel your account. Simson H.: Is there anything else I may assist you with? Mike: no thanks.
Posted on: Tue, 11 Mar 2014 14:15:18 +0000